• Postage and Handling

Shipping & Freight Information

General Information

Our products are shipped with either Australia Post, Startrack or Fastway Couriers.
Australia Post e-Parcel delivery times are 2-14 working days anywhere in Australia for items in stock.
Startrack Express Australia delivery times are 2-14 working days anywhere in Australia for items in stock.
Fastway delivery times are 2-12 working days anywhere in Australia for items in stock.

If you would like to confirm that an item is in stock before placing your order, simply email us at info@tradetools.com; let us know which item(s) you are interested in and we will confirm its availability.
It is preferable to deliver to a work address to ensure that you are there to sign for the delivery. If you believe that you may not be at home for the delivery, enter your work address.
If we have shipped your order with Toll Ipec or Australia Post, you will have to sign for receipt of your order. For this reason we request that you provide us with a telephone contact number. This number is given to our Couriers so that in the event you are not at the delivery location, you will be contacted to organise a time that is convenient for you. Alternatively, our couriers may leave a note in your mailbox with a telephone number so that you may contact them to organise an alternative time or place of delivery. We recommend that your Shipping Address should be your workplace, if there is a chance you may not be at home during business hours. Toll Ipec DO NOT ship to Post Office Boxes (PO Boxes).

Dangerous Goods
Any lithium ion battery over 100 watt hours is classed as class 9 dangerous goods and only able to be sent via selected carriers. For certain carriers surcharges may apply (calculated at checkout) due to increased handling and precautionary measures.

For further information, e-mail us at info@tradetools.com

Free Shipping On Selected Products

We are pleased to offer our customers a convenient and free shipping service on selected lines across our store. Unfortunately some goods are only able to be shipped to certain areas and remote areas may be excluded from this free shipping offer, we will be incontact prior to delivery to confirm shipping charges if necessary. Carrier selection at TradeTools discretion.

Express Shipping

TradeTools offers an express shipping option to our customers for a high priority despatch and delivery service on qualifying TradeTools products. These products must be available and instock at our point of despatch at the time of ordering to qualify for express shipping, if you do not see the express option available, please call or email us in order to check stock and confirm delivery time. While we do our best to ship your order as soon as possible, we cannot provide any guarantees regarding delivery or despatch time. In the event that your order may be delayed, we provide notification to you via your contact details provided.

To confirm delivery times, please contact us 7am-4pm Monday to Friday on 07 5603 8541 or email us at info@tradetools.com.au

Freight Protection Insurance

We are pleased to offer our customers the option of freight protection insurance for the replacement or repair of on all online orders, simply select the optional freight protection insurance during the checkout process. If you have elected not to purchase freight protection insurance, we do not provide a warranty against loss or damage to the Goods.

The following terms and conditions apply to freight protection insurance:

  1. We provide you a warranty against the Goods being lost or damaged while the Goods are in possession of the courier.
  2. All packages must be signed for on delivery.
  3. As we cannot prove that damage has happened while in transit, any packages that are left at premises unsigned for will not be elligble for freight insurance.
  4. We will provide you with freight protection insurance cover up to the invoice value of said goods.
  5. We reserve the right to repair goods or send replacement parts if applicable.
  6. All freight protection insurance claims must notify us via writing (to info@tradetools.com) within 12 hours of the package(s) being signed for from courier.
  7. You must provide us with evidence of damage in the form of high resolution photos upon submitting a claim.

The following exclusions apply to freight protection insurance:

  1. where the damage is wear and tear attributable to the nature of the Goods, or inherent vice of the Goods whether or not such damage is caused or contributed to by us, including any delay in Delivery
  2. if you claim that the Goods are Lost and we are in possession of a POD document for the consignment
  3. if the goods have been returned to us due to but not limited to a futile delivery
  4. if we were not responsible for the total Delivery of the Goods to the Delivery Address
  5. if the delivery address is a post office box or postal mail box or location drop

Information Subject To Change At Any Times. For Further information please contact info@tradetools.com

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